Call Center Specialist

Remote, Remote

Job Purpose:
The Call Center Specialist serves as the initial point of contact for applicants, agencies, and stakeholders supporting a future federal client. This role provides exceptional customer service by responding to inquiries, documenting customer interactions, processing applications, and ensuring accurate information is communicated throughout the claims process.

Responsibilities:

Serve as the first point of contact for applicants and agency representatives via telephone and email.
Answer customer inquiries accurately, professionally, and courteously in a high-volume call center environment.
Document all customer interactions within the electronic case management system.
Capture, review, and update application information for accuracy and completeness.
Route complex inquiries to appropriate program staff when necessary.
Scan, organize, and maintain electronic records using government-furnished systems.
Assist with correspondence, mail merge activities, and administrative support functions.
Monitor open cases and ensure timely follow-up with applicants.
Maintain established customer service standards and performance metrics.
Protect confidential and sensitive information while complying with all applicable policies and procedures.
Perform other duties as assigned.

Education and Experience:

High school diploma or equivalent required.
Minimum of one (1) year of customer service, call center, benefits, or claims processing experience.
Experience working in a fast-paced, high-volume customer support environment.
Strong verbal communication and active listening skills.
Excellent organizational and data entry skills with strong attention to detail.
Proficiency with Microsoft Office and customer relationship management (CRM) or case management systems.
Ability to obtain and maintain a Moderate Risk Public Trust background investigation.

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above, please contact us and join a dynamic, fun and, fast growing organization.

Strativia is an Equal Opportunity Employer. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets