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Financial Management Help Desk Support
Largo, MDJob Purpose:
We are seeking a highly organized and technically proficient individual to join our team as a Financial Management Program Help Desk Specialist. In this role, you will be responsible for managing grants administrative operations, responding to inquiries, providing vital support to Grants management/oversight staff, and ensuring the smooth operation of our financial monitoring program.
Responsibilities:
Education and Experience:
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
We are seeking a highly organized and technically proficient individual to join our team as a Financial Management Program Help Desk Specialist. In this role, you will be responsible for managing grants administrative operations, responding to inquiries, providing vital support to Grants management/oversight staff, and ensuring the smooth operation of our financial monitoring program.
Responsibilities:
- Manage the FHIP Financial Management Help Desk operations effectively.
- Ensure the Help Desk is operationalized within 30 calendar days of contract award.
- Provide support to Grants management and oversight staff.
- Receive and respond to technical assistance inquiries promptly.
- Manage the Help Desk email and telephone line provided by HUD.
- Provide automatic receipt confirmation for emails.
- Render technical guidance using the various provided communication technologies (JIRA, Phone).
- Ensure that technical guidance provided is accessible to persons with disabilities and complies with HUD's Section 508 EIT accessibility standards.
- Coordinate with FHIP HQ, Legal, and other relevant staff to resolve requests submitted by Grants management/oversight staff.
- Collaborate with HUD to create standardized responses for Grants management/oversight staff supporting grantees.
- Maintain a comprehensive knowledgebase containing answers to inquiries received.
- Utilize information from HUD staff inquiries to recommend improvements for the FHIP Financial Monitoring Program, leveraging existing materials provided by HUD.
Education and Experience:
- Bachelor's degree in Finance, Accounting, Business Administration, Information Technology, or related field preferred.
- Previous experience in a help desk or customer support role, preferably in a financial or government setting.
- Strong understanding of financial management principles and practices.
- Excellent communication skills, both written and verbal.
- Experience with applications such as JIRA
- Ability to work collaboratively with cross-functional teams and stakeholders.
- Proficiency in using various technologies for communication and documentation.
- Familiarity with accessibility standards and regulations, particularly HUD's Section 508 EIT accessibility standards, is desirable.
- Exceptional organizational skills and attention to detail.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets