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Customer Operations Support Specialist

Location: Santa Clara, California
Strativia is seeking a Customer Support Specialist with knowledge of performing administrative HR tasks on a daily basis. the incumbent must have knowledge or Office of Personnel Management, Department of Defense and Air National Guard policies and procedures. 

The Contractor shall:
  • Provide technical and procedural assistance to various work centers and to service members and their families and their eligible dependents.
  • Provide all services necessary to accomplish a variety of HR tasks to provide effective and efficient customer service functions.
  • Receive customers in a pleasant, professional manner and respond to questions and/or inquiries concerning a variety of Human Resources topics.
  • Ensure customers have been provided accurate and relevant information to include contact information for points of contact (POC).
  • Direct customers to the state benefits office for more complex benefit questions or issues which cannot be resolved at the local level.


Location: Santa Clara County, California
Duration: Full-Time Position
Starting Salary: Based Upon Experience

 
Strativia is an Equal Opportunity Employer and strives for diversity.
Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
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