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IT Help Desk Manager

Location: Medical Center, HI
About Strativia
Strativia delivers technical and professional services to both government (federal, state & local) and commercial organizations worldwide. Our core services include: Web & Application Development, Big Data & Analytics, Cloud & Infrastructure, Cybersecurity, Program & Administrative Management, Management Consulting, Logistics and Operations, Integrated Facilities Management, and Staff Support. We work with our clients in a spirit of collaboration and true partnership by understanding their needs and delivering real results. We have seen tremendous growth in the past few years and expect that to continue for many years to come.
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity below please contact us an join a dynamic, fun and, fast growing organization.

We are currently looking to hire an IT Help Desk Manager to work at Tripler Army Medical Center, in Medical Center, HI.

The qualified candidate may complete both technical support and supervisory duties. Common technical support duties include but not limited to: answering telephones, communicating with clients/ employees, diagnosing hardware and software malfunctions, troubleshooting problems. Supervisory duties may include determining personnel requirements, setting schedules and insuring that those under their direction have adequate resources to complete their jobs.

Responsibilities:
  • Perform staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required
  • Coordinate training requirements of Help Desk personnel
  • Monitor problem management database and follow up with assigned personnel to ensure timely resolution of problems
  • Ensure that decisions made to improve the overall customer support of the Help Desk are continually carried through
  • Management skills are required to successfully perform the planning, directing, reporting and administrative responsibilities of this position
  • Ability to manage multiple high priority initiatives in a fast paced highly technical environment
  • Provide Technical Support
  • Diagnose and resolve problems related to PCs, printers, scanners etc.
  • Participate in team projects
  • Provide support and be the main point of contact for site-standard software and hardware
Certifications:
  • A+
  • Network+
  • SSCP
  • CCNASecurity
Experience and education:
  • Bachelor's degree in computer-related field
  • 5+years of management experience
  • Industry certifications as required
  • Excellent customer service skills
 
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
 
Strativia 
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