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Help Desk Support Specialist

Location: Medical Center, HI
About Strativia
Strativia delivers technical and professional services to both government (federal, state & local) and commercial organizations worldwide. Our core services include: Web & Application Development, Big Data & Analytics, Cloud & Infrastructure, Cybersecurity, Program & Administrative Management, Management Consulting, Logistics and Operations, Integrated Facilities Management, and Staff Support. We work with our clients in a spirit of collaboration and true partnership by understanding their needs and delivering real results. We have seen tremendous growth in the past few years and expect that to continue for many years to come.
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity below please contact us an join a dynamic, fun and, fast growing organization.

We are currently looking to hire a Help Desk Support Specialist to work in Medical Center, HI.

Task: Provide various levels of support services to include: work flow management, IT automation services, software and hardware troubleshooting, various IT customer support
 
Responsibilities:
  • Resolve technical operational problems for approximately 9000 end user devices (EUD's) (for example,
desktop computers, printers, scanners, fax machines, copiers, decentralized healthcare systems, etc).
  • Operate the Help Desk whose operations are from 0600 to 1800 five (5) days per week, Monday - Friday.
  • Responsible for the initial installation, implementation, and management of desktop computers, top-down
application software, and commercial off-the-shelf software packages.
  • Provide support and training to individual customers /users on basic desktop computer operations and
application software on a case-by-case basis.
  • Support the Information Assurance staff with accomplishing Information Assurance Vulnerability Assessment
  • Document work in current work ticketing systems, update status of open ticket on a weekly basis, resolve
tickets on work completed, update pending ticket based on estimated completion date.
  • Track and document all work not tracked in DHA (GSC) ticketing system in appropriate tracking systems.
  • Follow-up with customers that submit low Remedy survey within 14 day and send follow-up note to CHD
lead for input into DHA Ticketing system.
Certifications:
A+
Network+
SSCP
CCNASecurity
 

 
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
 
Strativia 
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